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CISOs and Many Others Need to Talk the Language of the Business

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I came across an interesting piece by Cybereason, CISO Tips: Speaking the language of business.

The concept of using the language of the business to connect with leadership extends to people like the CRO, CAE, CIO, and many others.

They recommend six phrases:

1.      Risk

2.      Revenue

3.      Employee efficiency

4.      Strategic value

5.      Cost

6.      Customer satisfaction

These are six phrases that can come in useful, although I don't like their definition of risk at all!

I can think of other phrases that should be learned, not in any particular order:

7.      Opportunity

8.      Agility

9.      Compliance

10.   Objectives

11.   Win

12.   Competitive environment

There are many more.

But, it all comes down to thinking like your customer and talking in ways that resonate with them.

  • Know what your organization is trying to achieve.
  • Know how you can help it succeed, not just avoid failure.
  • Communicate in plain language without techno-babble, and listen actively.
  • Help everybody else succeed. Make that your job.

What do you think?

Are there phrases that should be embraced? What about ones that should be avoided?

I welcome your comments.



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